Terms And Conditions
Edgware Carpet Cleaning Service Terms and Conditions
These Terms and Conditions govern the provision of carpet, upholstery, and related cleaning services by Edgware Carpet Cleaning to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service appointment.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, or organisation booking or receiving services from Edgware Carpet Cleaning.
Company means Edgware Carpet Cleaning, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, stain treatment, and any other cleaning or related services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be provided.
Booking means a confirmed appointment for the provision of Services by the Company to the Customer.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet, rug, and upholstery cleaning, general floor cleaning, stain treatment, deodorising, and related services suitable for domestic and commercial premises.
The exact scope of work for each Booking will be confirmed at the time of reservation, either through a description of the areas to be cleaned, the items to be treated, or the duration and type of service requested.
The Company reserves the right to decline to perform any task that falls outside the agreed scope of work, is unsafe, or may cause damage to property or equipment.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels, as advertised from time to time.
3.2 At the time of booking, the Customer must provide accurate information including the type of property, approximate room sizes or number of items to be cleaned, access arrangements, and any known issues such as heavy soiling, pet odours, delicate fabrics, or restricted parking.
3.3 All Bookings are subject to availability. The Company will confirm the date and time of the appointment. A Booking is not considered accepted until the Company has issued a confirmation.
3.4 For larger jobs or commercial premises, the Company may require an on-site assessment or request photographs or measurements in advance to provide an accurate quotation.
3.5 Any quoted time for completion of the Services is an estimate only. The actual duration of the service may vary depending on the condition and size of the areas being cleaned.
4. Prices and Quotations
4.1 Prices will be provided to the Customer in the form of a quotation or indicative pricing schedule, based on the information supplied by the Customer.
4.2 Quotations are given on the assumption that the description of the Premises and items to be cleaned provided by the Customer is accurate. If, on arrival, the Company finds that the Premises or items differ significantly from the description, the Company may adjust the price accordingly or decline to carry out part or all of the work.
4.3 Any additional Services requested on the day of the Booking that were not included in the original quotation may be charged separately at the Company’s prevailing rates.
4.4 All prices are stated in pounds sterling and are inclusive or exclusive of value added tax depending on the Company’s current tax status, which will be clearly indicated in the quotation or invoice.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
5.2 The Company accepts payment by the methods it specifies from time to time, which may include cash, bank transfer, or card payment. Any limitations or conditions relating to payment methods will be notified to the Customer in advance where possible.
5.3 For commercial Customers or larger projects, the Company may require a deposit or part payment in advance. Any such requirement will be confirmed at the time of booking.
5.4 Invoices for commercial Customers are payable within the payment terms stated on the invoice. If no specific terms are stated, invoices are payable within 14 days of the invoice date.
5.5 In the event of late payment, the Company reserves the right to charge interest on the outstanding amount at the statutory rate permitted under UK law, along with any reasonable costs incurred in recovering the debt.
6. Customer Obligations
6.1 The Customer must provide safe and reasonable access to the Premises at the agreed time, including any necessary parking arrangements, security codes, or keys.
6.2 The Customer is responsible for ensuring that the Premises are ready for cleaning. This includes removing fragile items, valuables, and small objects from the floors and surfaces to be cleaned, unless explicitly agreed otherwise.
6.3 The Customer must inform the Company of any existing damage, stains, or defects in carpets, rugs, upholstery, or other surfaces prior to the commencement of the Services.
6.4 The Customer must ensure that there is a working supply of electricity and water at the Premises, unless the Company has specifically agreed to provide alternative arrangements.
6.5 Where children, pets, or vulnerable persons are present at the Premises, the Customer is responsible for supervising them and keeping them away from equipment, cleaning solutions, and wet surfaces while the Services are carried out and while areas remain damp.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a Booking by giving reasonable notice to the Company.
7.2 The Company may apply a cancellation charge if a Booking is cancelled or rescheduled with insufficient notice. As a general guideline, cancellations or rescheduling made less than 24 hours before the scheduled start time may incur a fee up to a reasonable proportion of the quoted price, to cover lost time and travel costs.
7.3 If the Customer fails to provide access to the Premises at the agreed time, or if the operative is unable to carry out the Services for reasons within the Customer’s control, this may be treated as a late cancellation and may be charged accordingly.
7.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to staff illness, equipment failure, severe weather, or access issues. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
8. Service Limitations and Results
8.1 The Company will use reasonable care and skill in the provision of the Services and will make every effort to achieve satisfactory cleaning results based on the condition and type of materials being treated.
8.2 The Customer acknowledges that certain stains, odours, or damage may be permanent and cannot be fully removed or restored by cleaning. The Company does not guarantee the complete removal of all stains or odours.
8.3 Shrinkage, colour loss, or texture changes can sometimes occur in certain fabrics, fibres, or backing materials, particularly where items are old, poorly fitted, previously damaged, or have not been cleaned in accordance with manufacturer instructions. The Company will take reasonable precautions but cannot be held responsible for such issues where appropriate methods and cleaning solutions have been used.
8.4 The Customer is advised to allow adequate drying time following the service. Drying times vary depending on weather, ventilation, fabric type, and level of soiling. The Company will provide general guidance but cannot guarantee precise drying times.
9. Liability
9.1 The Company will exercise reasonable care in handling the Customer’s property and in carrying out the Services.
9.2 The Company’s total liability in respect of any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the lesser of the value of the damaged item or the price paid for the specific service in question, unless otherwise required by law.
9.3 The Company shall not be liable for:
Any pre-existing damage, wear and tear, or deterioration of fibres, fabrics, or materials.
Any loss or damage arising from inaccurate information provided by the Customer.
Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited under UK law.
10. Complaints and Quality Assurance
10.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
10.2 The Customer must allow the Company access to the Premises to inspect and, where agreed, re-clean any disputed areas. Failure to provide such access may limit the Company’s ability to address the complaint.
10.3 The Company will consider each complaint carefully and will take reasonable steps to resolve it in a fair manner, which may include additional cleaning or a partial refund where appropriate.
11. Waste Regulations and Environmental Responsibilities
11.1 The Company will comply with applicable UK waste and environmental regulations when disposing of any waste generated in the course of providing the Services.
11.2 The Customer is responsible for the proper disposal of any household or commercial waste that is not directly connected to the cleaning process. The Company does not operate as a general waste carrier and will not remove large volumes of unrelated rubbish or hazardous materials.
11.3 Any waste water or residue produced as part of the cleaning process will be managed in line with good practice and relevant regulations. The Company will not discharge waste in any manner that is unlawful or that may cause damage to drains or the environment.
11.4 Where specialised disposal is required due to contamination, hazardous substances, or regulatory requirements, the Company may charge an additional fee or decline to handle such materials, advising the Customer to contact an authorised waste management provider.
12. Health and Safety
12.1 The Company will take reasonable steps to ensure that all work is carried out safely and in accordance with relevant health and safety legislation.
12.2 The Customer agrees not to enter or use areas that are being cleaned or that remain wet until advised it is safe to do so, in order to avoid slip hazards or damage to freshly cleaned surfaces.
12.3 The Customer must inform the Company of any health and safety risks at the Premises, including loose flooring, faulty electrics, or hazardous substances, prior to the commencement of the Services.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about the Customer only to the extent necessary to arrange and deliver the Services, process payments, and manage customer relationships.
13.2 The Company will take reasonable steps to keep Customer data secure and will not share such data with third parties except where required by law or where necessary to deliver the Services, such as with payment processors.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, power outages, industrial disputes, acts of terrorism, or government restrictions.
14.2 In such circumstances, the Company will use reasonable endeavours to notify the Customer and to rearrange the Services as soon as practicable.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of publication of the amended terms.
15.2 The version of the Terms and Conditions in force at the time of booking will normally govern that Booking, unless changes are required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and interpreted in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By confirming a booking with Edgware Carpet Cleaning, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
